Add an undo and recall button to Agent Workspace

已于 2022年7月01日发布

1. If there is an undo button, when agents edit the content of reply, they can press this button back to previous content.

2. If there is a recall option that after agents send replies, they can recall this message within a certain time and edit the content again, it would be very helpful!

6 条评论

日期

Newest

Amisha Sharma

2025年6月12日

Hey all, thank you for taking the time to provide us with this feedback!

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

Thank you again for your feedback and for being a valuable customer with Zendesk.

Ivan Genchev

2025年6月03日

That would really help with mistakes made by the fast-paced work. Zendesk could simply delay the sent emails with 30 seconds-1 minute and allow an undo button during that time.