Can I force internal notes for a specific workflow?
Answered
已于 2022年10月11日 发布
Hi,
I would like to create a new workflow when an agent creates a new ticket from a predefined form (visible only for agents).
As the agent has to fill in the user's details - I would like to ensure no public comment is triggered along the ticket lifecycle.
I noticed this article, but unfortunately, it doesn't answer our need as it changes all tickets settings
Can I force internal notes only for a specific form?
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