Make changes to my agents' views
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已于 2023年4月13日 发布
As an admin, I want to make a change to views that my agents created themselves for personal use. Is this possible? Even through the API, if I try to call the Show View endpoint, I get a Record Not Found response.
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Hutton, Spencer
Thanks for the replies! The change would definitely be communicated. My involvement would be more for consistency. We have a small team. Realizing now that in the time I have researched, I could have just sat down with each agent and made the change with them.
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Permanently deleted user
Adding to what Ahmed Zaid wrote, if you are looking to make a change to a small number of agents' personal views and are ok with 'impersonating' them, you can also assume their profile and making changes in their place.
You can do that here: https://company.zendesk.com/users
But like Ahmed wrote, doing this is likely to make your security team, as well as your agents, unhappy so I recommend caution and lots of communication beforehand.
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Hutton, Spencer
Hi, and thanks for the reply. I may not have been clear in my initial comment, I will revise. I am looking to make changes to personal views which my agents have created themselves.
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Ashley Smyth
you can set views for users in the admin dashboard under views tab name sure your agents are in groups then then add the group to the view
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