Agent Home Feedback - Agents need automatic refresh for web and email tickets

I got very excited for Agent Home when it mentioned that it automatically refreshed. I then realized this was only for Messaging and that the refresh functionality in Agent Home is actually less robust than simply using views.  Many organizations use tickets/emails as their primary channel, so I'm sure automatic refresh for these channels would benefit a large number or organizations. 

The most critical issue with Agent Home is that there is no refresh button on the Agent Home screen, requiring the agents to refresh their browser to see ticket updates. This is not a good agent experience and has turned many agents off from this. Automatic refreshing of views is something that has been asked for by many (see this post) and the most recent official comment is that these enhancements would come via Agent Home, but this does not appear to be the case thus far. 

I originally posted this feedback here where other comments were added in support of this feature as well. 

Thank you for your time and consideration!