最近搜索


没有最近搜索

KB Language



已于 2024年9月04日 发布

When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the screen) to EN-GB and agents are not able to locate the article they need.

Since none of our articles are in EN-GB, would it be possible to remove this reference so they are always in the default language of the KB (EN-US)?

 


0

1

1 条评论

I've never played with different languages within Zendesk, but the only thing I can think of is by going to the Guide Admin > Settings > Language Settings, and removing anything other than English. Not sure if that would fix it or make it worse, so tinker at your own risk! 

0


请先登录再写评论。

找不到所需的内容?

新建帖子