API to uploading an app package sometimes returns unauthorized access (403) despite administrator authentication.
已于 2024年10月01日 发布
Hello everyone,
We have a custom application that automatically installs on our customers' Zendesk platforms from our specialized solution.
To do this, via the API token obtained, we check that access is viable, that we are authorized as administrator and we can then call “/api/v2/apps/uploads” to send the zip file of the application.
(see the doc : https://developer.zendesk.com/api-reference/ticketing/apps/apps/#upload-app-package).
This works very well, EXCEPT for some of our customers who return a 403 error with no further information.
Testing in Postman confirms the problem, as other API calls work correctly in administrator mode.
After much research, this is incomprehensible. Does anyone think they can explain this phenomenon?
Many thanks to all!
J-Christophe from France.
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1 条评论
Erica Girges
I'm sorry to hear that you're having inconsistent responses. That can definitely be frustrating. If you haven't done so already I would double check that all headers are being passed appropriately in the instances of when the error occurs.
Also, if you're able to share any more information regarding the error or troubleshooting steps you've already taken that would be helpful. Otherwise, I can pull you in to a ticket to get a better look.
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