Ability to view Text of Public Replies sent by Triggers including Dynamic Content

Overview of your product feature request or feedback and note who in your org is affected by this issue 

I would like to be able to view the text of a public reply sent to a customer in the event history. This is only possible when teh text is written in the trigger, if dynamic content is used instead this is not possible as we just see the name of the dynamic content. For a multi-lingual system this is unhelpful for the Agents.

What problem do you see this solving? 

Agent team is unable to see the system generate messages to customers and does not have the full conversation history to be able to best respond.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? 

This problem happens on a daily basis. This is critical for our our agents need to be able to view teh full conversation and limits how much automation we are able to add to the system

Are you currently using a workaround to solve this problem? 

Yes, we have to manually document every response that could be sent with dynamic content.

What would be your ideal solution to this problem? How would it work or function? 

I would like to see the Text that was sent to the consumer - ideally in the agents language, however even if it was the original text sent that they could translate.