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Any workaround for lack of inline images in messaging?

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Sai

已于 2025年3月26日 发布

Hi peeps, 

We are in the process of migrating to ZD from intercom. We have hundreds of macros with inline images for detailed step-by-step product instructions in Intercom. We did notice that when inline messages are included in a macro, only for emails the images will work correctly. With messaging, all images are sent as attachments and not in any particular order. 

 

Is there any workaround other than having to change how we structure most of our macros? We are a SaaS provider and often needs to provide complex instructions using screenshots to indicate different steps. 

Any thoughts? 

 

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    Scott Tynan

    We used the help centre and made articles instead, then the macros just link to the articles. 

    Two birds with one stone then as users can find the answers before even submitting the ticket. 

     

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