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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically? At present, we ha...
已于 2021年3月24日 发布 · Rick Weaver
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3
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Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...
已于 2021年4月08日 发布 · Sadie S
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1
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Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would li...
已于 2021年4月05日 发布 · Danny Spooner
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6
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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....
已于 2021年4月09日 发布 · Alex Hooper
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6
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I have more than 15,000 open tickets. I want them all closed. How can I do this?
已于 2021年4月05日 发布 · Patrick Mulroy
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Hi, I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn't...
已于 2021年4月08日 发布 · Julie Hansen
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Good morning, I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to t...
已于 2021年3月23日 发布 · Marta
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1
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I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were mar...
已于 2021年3月29日 发布 · Edin C.
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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" ![]()
Pleas...
已于 2021年4月13日 发布 · 전누리
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Block E-mail
已回答
HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with th...
已于 2021年3月25日 发布 · Meshal Mazen
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