Shelly Gurrola

Is there a way to set the default auto-response if virus protector opens the csat request, to choose Satisfied instant of assuming the worse?

Thank you for the recipe... my only concern is I can't trust this or any CSAT report until the bug in ZD is resolved. Any assistance you could offer towards that would be so appreciated.

https://support.zendesk.com/hc/en-us/articles/115012836948-Why-am-I-receiving-unexpected-bad-satisfaction-ratings-

Is there any update to this.... I see all of this from 2 years ago. I can't imagine how it would take this long to resolve this issue. Especially if (in my case) I associate performance reviews, customer health ratings, and other KPI metrics to something that is struggling. I and others have waited patiently. I am praying that this has been taken care of and simply missed the update....because as I today I AM STILL HAVING THE ISSUE AND AM VERY FRUSTRATED.