Phil Capezio

I'm having this same issue - wondering if there was a resolution?

Caught the mistake.

It's user_fields and not userfields

{
"user": {
"userfields": { "test_user_field": "{{ticket.ticketfield_5064777944463}}"
}
}
}

Trying to accomplish the same thing, and I'm using all of the exact same settings, but not having any luck. In my use case, I'm trying to take the customer's city from a custom ticket field and add it to their profile with a custom user field. Both fields are text fields for reference. What am I missing? Thanks in advance. 

I understand that if a ticket is suspended the requester is not notified, but what about when using the reject keyword on the blocklist? Is there any sort of delivery failed message they receive?