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Phil Capezio

Joined Apr 21, 2023

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Last activity Jun 24, 2024

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Latest activity by Phil Capezio

Phil Capezio commented,

Community comment Q&A - Tickets and email

I'm having this same issue - wondering if there was a resolution?

View comment · Posted Jun 24, 2024 · Phil Capezio

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Phil Capezio commented,

CommentEnd users and organizations

Caught the mistake.

It's user_fields and not userfields

{
"user": {
"userfields": { "test_user_field": "{{ticket.ticketfield_5064777944463}}"
}
}
}

View comment · Posted Jun 06, 2023 · Phil Capezio

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Phil Capezio commented,

CommentEnd users and organizations

Trying to accomplish the same thing, and I'm using all of the exact same settings, but not having any luck. In my use case, I'm trying to take the customer's city from a custom ticket field and add it to their profile with a custom user field. Both fields are text fields for reference. What am I missing? Thanks in advance. 

View comment · Posted Jun 05, 2023 · Phil Capezio

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Phil Capezio commented,

CommentManaging your email

I understand that if a ticket is suspended the requester is not notified, but what about when using the reject keyword on the blocklist? Is there any sort of delivery failed message they receive? 

View comment · Posted May 10, 2023 · Phil Capezio

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