最近搜索
没有最近搜索

Michael Shay Hall
已加入2022年3月09日
·
最后活动2022年5月16日
关注
0
关注者
0
活动总数
8
投票
0
订阅
4
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Michael Shay Hall
Michael Shay Hall 创建了一个帖子,
We switched to Agent Workspace and we used to be able to write in Internal Notes during a call, but now those messages are deleted when the call ends. Am I the only one? If not, I'd like to suggest a feature request ;)
已于 2022年5月16日 发布 · Michael Shay Hall
0
关注者
4
投票
1
Comment
Michael Shay Hall 进行了评论,
0
关注者
1
投票
0
评论
Michael Shay Hall 进行了评论,
Lisa: Does that mean I should ask my question in the feedback section?
查看评论 · 已于 2022年5月12日 发布 · Michael Shay Hall
0
关注者
0
投票
0
评论
Michael Shay Hall 进行了评论,
We recently switched to Workspace. We've been using the "Interactions" section to read a customer's previous emails instead of searching for their email address to find these. But we've realized that not all tickets from a customer's email are listed under "interactions". There were tickets from a couple years ago that could be found from searching the email address, but they didn't show up in "interactions." Does "interactions" only show tickets from a certain recent time period? Is there some other filtering happening? Is this a bug?
查看评论 · 已于 2022年5月12日 发布 · Michael Shay Hall
0
关注者
0
投票
0
评论