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Michael Shay Hall

已加入2022年3月09日

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最后活动2022年5月16日

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的最新活动 Michael Shay Hall

Michael Shay Hall 创建了一个帖子,

帖子 Feedback - Voice (Talk)

We switched to Agent Workspace and we used to be able to write in Internal Notes during a call, but now those messages are deleted when the call ends. Am I the only one? If not, I'd like to suggest a feature request ;)

已于 2022年5月16日 发布 · Michael Shay Hall

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Michael Shay Hall 进行了评论,

评论Ticket basics

They are archived, yes. >:(

Thanks!

查看评论 · 已于 2022年5月12日 发布 · Michael Shay Hall

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Michael Shay Hall 进行了评论,

评论Ticket basics

Lisa: Does that mean I should ask my question in the feedback section?

查看评论 · 已于 2022年5月12日 发布 · Michael Shay Hall

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Michael Shay Hall 进行了评论,

评论Ticket basics

We recently switched to Workspace. We've been using the "Interactions" section to read a customer's previous emails instead of searching for their email address to find these. But we've realized that not all tickets from a customer's email are listed under "interactions". There were tickets from a couple years ago that could be found from searching the email address, but they didn't show up in "interactions." Does "interactions" only show tickets from a certain recent time period? Is there some other filtering happening? Is this a bug?

查看评论 · 已于 2022年5月12日 发布 · Michael Shay Hall

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