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Michael Shay Hall

Joined Mar 09, 2022

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Last activity May 16, 2022

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Latest activity by Michael Shay Hall

Michael Shay Hall created a post,

Post Feedback - Voice (Talk)

We switched to Agent Workspace and we used to be able to write in Internal Notes during a call, but now those messages are deleted when the call ends. Am I the only one? If not, I'd like to suggest a feature request ;)

Posted May 16, 2022 · Michael Shay Hall

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Michael Shay Hall commented,

CommentTicket basics

They are archived, yes. >:(

Thanks!

View comment · Posted May 12, 2022 · Michael Shay Hall

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Michael Shay Hall commented,

CommentTicket basics

Lisa: Does that mean I should ask my question in the feedback section?

View comment · Posted May 12, 2022 · Michael Shay Hall

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Michael Shay Hall commented,

CommentTicket basics

We recently switched to Workspace. We've been using the "Interactions" section to read a customer's previous emails instead of searching for their email address to find these. But we've realized that not all tickets from a customer's email are listed under "interactions". There were tickets from a couple years ago that could be found from searching the email address, but they didn't show up in "interactions." Does "interactions" only show tickets from a certain recent time period? Is there some other filtering happening? Is this a bug?

View comment · Posted May 12, 2022 · Michael Shay Hall

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