Wie kann ich bekannte Probleme mit der Salesforce -Integration beheben?

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Anika Rani

Zendesk Product Manager

Bearbeitet 16. Juli 2024

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16 Kommentare

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      Kelly Todd

      After the update done this this weekend, my ticket view in salesforce is now looking like the below:  I've tried disconnecting and reconnecting - and also deleting the package from sfdc and reinstalling.  Any ideas?

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      Julio H

      Hi Efthymis,

      Thanks for your report. 

      I believe this was a temporary service incident on the 31st of March in Salesforce: https://status.salesforce.com/generalmessages/1104 

      The issue was solved from both sides that day. 

      Please, if you experience this issue again, contact us as per the following documentation: 

      Contacting Zendesk Customer Support 

      Greetings.

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      Creative Juice Support

      Everything was working fine. Now every agent sees this error every time they login to salesforce, and none of the ticket views will load. None of the troubleshooting steps on this page have helped.

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      Efthymis Kouzelis

      Hello there!
      I am using the integration as a simple ticket view in Salesforce. Suddenly today, when someone tries to check Zendesk view gets two red banners stating:
      1. "Failed to fetch your settings. Please try again."
      2.  "An error has occurred when trying to load tickets. Please check your configurations."

      Can anyone help?

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      Mat Friedman

      The error message I have is 

      We have made changes to the integration set up process.

      To continue using ticket view, please ensure you have the managed package installed and are using the new Lightning or Visualforce component.

      From what I can tell the managed package was installed correctly, and ticket view is properly enabled in Zendesk. I'm stuck and not sure how to troubleshoot this.

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      Schallinger, Yaniv

      Hey, 

      Our current process in the company also requires the internal CS team to create tickets in Zendesdk on behalf of customers. These type of tickets are not shown on the customer account records but we would like them to be shown. 
      When the CS team creates the specific ticket, they also mention the org number and on SFDC to each org is related an account so we can easily relate it to the account threw the org but I will need your help with that. 

      Is that something pysible? 

       

      Thanks, 

      Yaniv

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      Randy Magliozzi

      We're in the process of implementing the Salesforce integration and have run into a few challenges. 

      1.) Welcome Emails are not being triggered when a new Org/User is created through the sync -- is this a know issue?  Is there a workaround?

      2.) We create the Org first then the User in a flow -- however, we don't want to add a public domain to the Org (e.g., gmail) as that seems to result in un-mapped Users (no Orgs) to get re-mapped to the new Org if gmail is a domain.   However, in this case when we don't sync the domain, the integration doesn't return the Zendesk User Record ID.  Is this a bug?

       

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      Durham Barnes - Super Soccer Stars

      Hi there 367000808488

      When a ticket is closed in Zendesk the status of the originally synced case in salesforce is changed to "Merged".

      I'm trying to remove the "Merged" Status in Salesforce from the mapping in https://supersoccerstars.zendesk.com/admin/apps-integrations/integrations/salesforce/ticket_object > "Custom Ticket Field Mapping".  there is not a null option on the Zendesk side and the salesforce side is read-only.

      Ultimately, if a Zendesk ticket status changes to "closed" we'd like the synced ticket in Salesforce's status to update to "closed" as well.

      Any guidance would be greatly appreciated. thanks!

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      Cheeny Aban

      Hi Giang,

      This error has been encountered by another customer and was answered as one of the comments on Using Ticket View in Salesforce

      For your reference, There are a few reasons this might be the case. First, I'd make sure you've followed the initial setup steps: Setting up the Zendesk for Salesforce integration of the users in question.

      If that's already in place, you might be using the visual force pages, which have their own separate security. To check this, please see the final point in Zendesk for Salesforce integration - Required profile permissions

      If the issue persists, we suggest that you contact us for further investigation.

       

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      Chabé

      Hi,

      I've configured the Permissions Sets and also have enabled profiles to access the different Visualforce pages, and yet my users still have this error: "You do not have the level of access necessary to view this application. Please contact your administrator to grant you access if necessary."

      Can you please help? 

      Thank you!

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