Using Ticket View in Salesforce

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9 Comments

  • Krzysztof Nowacki
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    I just saw it on mobile and is not sadly looking great. The CSS is not optimized to read/check the tickets. Will it be updated?

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  • Anika Rani
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    Hi Krysztof, Ticket View is not designed for mobile. We'll look at supporting this in the future, but for now the optimal view is on a web browser. 

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  • Mark O'Brien
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    Is it possible to customize which fields appear in ticket view? I'm interested in seeing the Requester as a column in ticket view on the accounts page.

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  • Kristen Sensenig
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    [EDIT: I figured out the Visualforce page issue. You can ignore that part]

    I [still] also echo Mark O'Brien's question above. We need to be able to customize what information appears in the ticket view.

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  • Anika Rani
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    Mark O'Brien It is not currently possible to customise any fields in ticket view. We will consider this as an enhancement for later this year, as we've received a number of requests to modify the ticket list columns. 

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  • Josh Sheers
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    I am getting an error of "You do not have the level of access necessary to view this application" when trying to access the Ticket View in Salesforce. Is it necessary to attach Zendesk credentials to the Ticket View in order to see Tickets/Comments? Our Sales department uses Salesforce and does not have Zendesk licenses.

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  • Tony Ho
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    I would like to also +1 my request for having the ability to select/customize what fields we have show in the ticket view section.

    Use case here is that my Success and Sales teams would like to know, at a glance, which point of contact within Support the user was also interacting with - without having to click into the ticket to find out.

    Thanks!

     

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  • Lauren LaMonte
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    Is there any way to auto-populate the fields on the Ticket form within Salesforce? A lot of the values can be pulled from the SF record that's tied to the Ticket which would alleviate a lot of manual & duplicative of work. Thanks!

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  • Ryan Dunlap
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    Is there a way to search for tickets by the ticket number?

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