Setting up Ticket View in Salesforce

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8 Comments

  • Sai Karthik

    I am getting this error, when enabling the Ticket View. How to resolve this?

    "Your Ticket View is already enabled in another Zendesk account. Please disable this first if you want to change the tickets displaying in your Salesforce account."

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  • avery

    Thanks @... !

    I've been following that article and it doesn't appear this feature has yet launched. Is there specific verbiage I should keep an eye out for / do you have any insight into the timeline for this feature? We're unable to use Zendesk data with any of our BI tools right now as the v1 SFDC integration is suspended and v2 doesn't have this feature to associate the Organizations. 

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  • Dwight Bussman
    Zendesk Customer Care

    Hi Sal,

    This typically means precisely what the error message indicates: that this SFDC instance has is already linked with a different instance of zendesk. If you're on a plan-level that allows for a sandbox instance of Zendesk, I would advise starting by checking to insure that's not linked to this Salesforce account. 

    If you're not sure where that might be linked, please contact our Support team who can look in our logs to see where this is connected.

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  • Dwight Bussman
    Zendesk Customer Care

    Hi @... - the feature in this article has been live for quite some time. Have you yet done the setup documented in our  Setting up the Zendesk for Salesforce integration article? If so and you're still not seeing the above ticket-view options, please contact our customer support team to look into this more closely.

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  • System

    The sync of zendesk tickets are not yet integrating to salesforce Account page.

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  • Dwight Bussman
    Zendesk Customer Care

    HeyO @...

    Sorry to hear that you're having difficulties with your Salesforce integration. I recommend contacting our Support team as documented here: https://support.zendesk.com/hc/en-us/articles/360026614173-Contacting-Zendesk-Customer-Support and someone can look into this matter. 

    I'll take a look to see if you've already reached out to support to insure that your ticket is in the right place.

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  • James Irwin

    Hey

    Does anyone know if we can use "Domains" for "Field matching" on "Account"? Due to how my salesforce org was set up it would be better to match "Domains" to data in my DB.

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  • Dwight Bussman
    Zendesk Customer Care

    HeyO @...

    Unfortunately, the Organization Domains field is not currently indexed for searching and thus cannot be used as a matching criterion for Ticket View (or Account sync for that matter). If you'd like to see this ability added to our product, I recommend posting in our Product Feedback Forum so that folks can vote in support of this idea and Product Managers can prioritize it appropriately.

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