Frage
Wie kann ich eine sekundäre E-Mail-Adresse zu einem Benutzerkonto hinzufügen?
Antwort
Ein Benutzerkonto kann mehrere E-Mail-Adressen enthalten. Jedes Mal, wenn Sie eine E-Mail-Adresse hinzufügen, sendet Zendesk eine Bestätigungs-E-Mail an den betreffenden Benutzer. Dieser muss die E-Mail-Adresse bestätigen, bevor sie gültig wird.
So fügen Sie eine sekundäre E-Mail-Adresse zu einem Benutzerkonto hinzu
- Suchen Sie mithilfe des Suchfelds in Support nach dem Benutzer.
- Klicken Sie in der Ergebnisliste auf den Benutzer, den Sie bearbeiten möchten, um sein Profil zu öffnen.
- Klicken Sie im Profil des Benutzers auf + Kontakt hinzufügen und wählen Sie E-Mail. Geben Sie dann die E-Mail-Adresse in das eingeblendete Feld ein.
- Klicken Sie unten rechts auf Speichern, um die Änderungen zu speichern.
Hinweis: Wenn Sie die Fehlermeldung erhalten: Diese E-Mail-Adresse wird bereits verwendet von... beim Hinzufügen einer E-Mail-Adresse, lesen Sie den folgenden Beitrag: Was bedeutet der Fehler „Diese E-Mail-Adresse wird bereits verwendet“? um den Fehler zu beheben.
Weitere Informationen zum Anzeigen, Hinzufügen und Bearbeiten von Benutzerprofilen finden Sie im folgenden Beitrag: Hinzufügen von Agenten und Administratoren
12 Kommentare
Jeff Q
Is there any way to do a bulk upload via API to add a secondary email if the user database we are using to populate Zendesk user profiles has two emails (lets say personal email and work email?
0
Cristian
However, you can have a look at the following community post where this topic is discussed. I hope that clarifies.
0
Stefania La Licata
Hello! How can I automatically CC an external email when a specific end user contacts my Support team?
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Gabriel Manlapig
Yes, as long as you allowed your end users to edit their Help Center profile, they can manually add their own secondary email address by editing the email field.
I hope that helps!
0
jerry.porter
Are end users able to manually add their own secondary email address? If so, what does that flow look like for an end user?
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Tony
thank you very much for the feedback. As it is now, this feature isn't available at the moment. But our product team is working hard in order to improve and add features. I can't confirm this feature will be added or if yes when, but I can tell you our team looks for feedback in our community, and they take in consideration several factors, also the engagement as well for possible future additions.
Thank you and I wish you a nice day!
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Simon Mason
Can you please add support for secondary email addresses to be emailed tickets when they are assigned?
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Tony Mariani
Can there be a toggle to be able to cc or include all emails assigned to a user in a communication?
1
Christine
Tickets in a closed status cannot be edited or modified, therefore if you merge two separate users the previously closed tickets on the merged user will not be merged to the primary user. Since you mentioned that your client is changing their email domain, you can just add the new email address to the existing user profile as an additional email address, then make the new email as their primary email. This way, you can retain all the tickets from their previous email on the same user profile.
Hope this clarifies!
0
Paul Doyle
If a secondary email address is added to an End User, will those 'closed' tickets associated to the secondary email address be available to the primary email address / user? I know open/pending tickets will be.
We have found that when merging accounts, the historic 'closed' tickets are not available for the primary user.
Our clients are looking to change their email address domain, but concerned about losing historic tickets which they require to view.
0
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