Überblick über die Verwendung von Liquid Markup in Zendesk Support

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Anton de Young

Bearbeitet 19. März 2025

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65 Kommentare

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      Hannah Lucid

      Hi! Thank you so much!! I'm still having a bit of trouble so I'm going to share the full code I've been using. The code below doesn't populate anything but a “-”. I'm sure it has something to do with the {% when nil %} line, but when I try changing the statement to {% if ticket.ticket_field_option_title_XXXX = blank/nil/null/empty %} it doesn't do anything. 

       

       Any feedback/suggestions are appreciated. 

       

      {% case ticket.ticket_field_option_title_xxxx %}

      {% when nil %}

      {{ticket.requester.custom_fields.field_name}}

      {% else %}

      {{ticket.ticket_field_option_title_xxxxx}}

      {% endcase %}

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      Daniël Nieuwendijk

      how to use liquid markup when a text field is blank

      Can you try it with lowercase “null”:

      {% if my_field == null %}XYZ{% else %}ABC{% endif %}

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      Jacob the Moderator

      5174506379034 

      Possibly…

       

      {% if field_name != blank %}

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      Walter

      Hi 5174506379034 ,

       

      Try “nil” or “empty” instead of “NULL”

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      Hannah Lucid

      Hey There,

       

      It's me again! I was wondering if anyone knows how to use liquid markup when a text field is blank. I've tried using statements like != ‘-’ or != NULL , etc. but I'm struggling to figure it out. Is this possible? If so, how would I achieve this?

      Basically, we are using webhooks to update subject lines when a specific topic is selected. I wanted to keep the double dash (TOPIC NAME - -) when the text field is blank so it will look cleaner, like (TOPIC NAME). 

       

      Thank you so much!

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      Viktor Hristovski

      Is it possible to use liquid markup in zendesk on the new object type (custom objects) Thank you

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      Dylan Tragjasi

      Thanks 1263169425010 - I had a feeling this was going to be the solution but for some reason preferred to bash my head against a wall for a while. This works great, thank you for the help! 

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      Jacob the Moderator

      Hi 4821761052186 

      Aside from using the end user form name, it looks like you're missing part of the form name placeholder.

      Try and see if the below works for you.
      {% if ticket.ticket_form == "Form 1" %}
      Hello
      {% elsif ticket.ticket_form == "Form 2" %}
      World
      {% endif %}
       

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      Dylan Tragjasi

      Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

      {% if ticket.form == "Form 1" %}
Hello
{% elsif ticket.form == "Form 2" %}
World
{% endif %}

      Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

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      Andy F.

      4453309851418 ah of course! I was overthinking this, believing I had to add the exclusion to the JSON when of course I can just add it to the main trigger. Thank you!

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