Modifying a notification trigger to return a response based on business hours

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  • Mark Z

    Is there a way to check whether the email originates from inside or outside the company, and send a different response based on that?

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Mark,
    Natively, this is not possible. However, using custom liquid markup in your trigger notifications. I'd recommend checking out this article to start: Understanding Liquid markup and Zendesk Support.
    Alternatively, you can use user / organization fields and add a custom drop-down or checkbox field into their user profile to determine whether it is coming from an internal or external users.
    For more information, please see this article: Adding custom fields to users
    I hope that helps. Thank you!

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