Having issue when trying to authenticate

Perfect thanks 1263082154109!

Hi 4429515629594! I'm guessing you're referring to the `kid` and for that, you'll want to use the ID that is generated here, starting with "app_...".

What value should be in the `kit` field in the JWT header?  The docs are not clear on this point.

Hi Oividu,

Unfortunately this is a currently product limitation (mentioned in this article). Only the external ID is surfaced in Agent Workspace today. We are currently working to bring the Name and Email through at well. No harm in including it in your JWT payload today, it won't break the authentication step, and soon it will be surfaced in Agent Workspace to your agents. You won't need to update your SDK implementation.

Hey Christopher,

Thanks for your response.

We are using Android SDK and also iOS SDK. 

Version 2.1.0 (I think it's the latest one).

We followed this steps:

Android SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/getting_started/

iOS SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_started/

Yes, it is. When we test our JWT into the https://jwt.io/ it returns the correct data.

Android login/logout/open chat implementation

iOS login/logout/open chat implementation

Note: we are developing our application in Flutter so the SDKs are integrated in the native code.

The flow is represented like this: Flutter Dart code -> Native code (Android/iOS) -> Zendesk SDK (Android/iOS)