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Gigi Reist

Beigetreten 31. März 2022

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Letzte Aktivität 14. Juni 2023

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KommentarHow to solve issues with the email channel

Edit* Turns out the password to the email account was changed and ZD and the email account were no longer in sync. Disconnecting and reconnecting resolved the issue.

I am having the same issue as Onur above.

Kommentar anzeigen · Bearbeitet 14. Juni 2023 · Gigi Reist

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KommentarTicket automation and collaboration

Are there plans to make this available for lower tier plans like Growth and Professional, or will this be restricted to Enterprise and up?

Kommentar anzeigen · Gepostet 03. Aug. 2022 · Gigi Reist

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KommentarSetting up Zendesk Guide

Is it possible to download the Zendesk provided SSL certificate?

Kommentar anzeigen · Gepostet 13. Mai 2022 · Gigi Reist

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KommentarGlobal security and user access

I am trying to set up a second Help Center under a different brand for our employees. Is it possible to have two Help Centers; one that is Open for our customers and another that is Closed for our employees?

Kommentar anzeigen · Gepostet 02. Mai 2022 · Gigi Reist

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Community-Kommentar Feedback - Ticketing system (Support)

Popping in from 2022 also requesting this feature! 

Kommentar anzeigen · Gepostet 06. Apr. 2022 · Gigi Reist

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KommentarLive chat agent guide

Sometimes when trying to cycle through tabs using the keyboard shortcuts they seem to stop working. As in, I will be able to use WIN+CTRL+, once and then it no longer works. 

What is the cause of this? I have tried seeing if it is because of the type of tab that is open, or if clicking elsewhere on the screen will get it to work again, but I can't seem to identify a common thread.

Kommentar anzeigen · Gepostet 31. März 2022 · Gigi Reist

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