When using action flows, it's important to monitor your usage so you can plan and budget accordingly.

What's my plan?
All Suites Growth, Professional, Enterprise, or Enterprise Plus
Support Team, Professional, or Enterprise

When using action flows, it's important to monitor your usage so you can plan and budget accordingly.

This article contains the following topics:
  • Monitoring your account's usage of action credits
  • Monitoring action flow activity
Related articles:
  • Understanding action builder and action flows
  • About actions for auto assist and action flows

Monitoring your account's usage of action credits

Actions are steps or operations performed by action flows that create, read, update, or delete something in Zendesk or a connected external system. Action credits are the unit of measurement used to calculate your usage of actions. Action credits are consumed by most actions performed by action flows, with the following exceptions:
  • All action flow triggers
  • All flow control and utility steps, such as branch and custom code steps
  • All actions within action flows initiated by the Run on demand trigger (Copilot add-on only)
    Note: Actions performed when testing action flows or by Copilot don't consume action credits.
For example, in the following action flow, each step that consumes an action credit when the action flow runs is highlighted in green:

Each account includes an allowance of action credits based on their plan and aligned with their subscription term up to 12 months:
  • Suite Team and Growth and Support Team plans include 40,000 actions per month or 480,000 annually.
  • Suite Professional and Support Professional plans include 100,000 actions per month or 1,200,000 annually.
  • Suite Enterprise and Support Enterprise plans include 225,000 actions per month or 2,700,000 annually.
  • Suite Enterprise Plus plans include 400,000 actions per month or 4,800,000 annually.

If you find you're exceeding these limits and want to continue using action flows, contact Zendesk Customer Support or your sales representative to purchase the Action credits add-on in units of 100,000 actions.

Viewing your action usage

Admins can view the Usage Summary page to monitor your account's use of action credits.

To view your action usage
  1. In Admin Center, click Account in the sidebar, then select Usage > Summary.
  2. Refer to the Actions box for the number of action credits used and remaining per month.

Monitoring action flow activity

Action flows are user-defined integrated workflows that perform actions in Zendesk and external systems, but are managed entirely from within Zendesk. After you create an action flow, you can monitor its performance through a 7-day rolling record of action flow activity. See Viewing the integrations log.

To monitor action flow activity
  1. In Admin Center, click Apps and integrations in the sidebar, then select Integrations > Logs.
  2. Click on a row to view more detailed information about a log entry.
    Within the log, action flow entries are labeled with Action Flows as the product column. When viewing an action flow log entry, the following details are available:
    • workflow_name: The name of the action flow.
    • trigger: The name of the event that initiated the action flow.
    • step_executions: An array of steps that were completed successfully, in the order they occurred.
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