| Announced on | Rollout starts | Rollout ends |
| July 8, 2026 | July 8, 2026 | July 17, 2026 |
We’re excited to announce the general availability of Dropbox as a knowledge source. You can now connect Dropbox to your Zendesk account to make the content available wherever external content is used.
This announcement includes the following topics:
What is changing?
You can now connect Dropbox as an external knowledge source to your Zendesk account to make the content available wherever external content is used. This expands the content sources available, enabling access to your existing Dropbox content across your knowledge experiences.
Why is Zendesk making this change?
We’re making it easier to reuse existing knowledge from different sources your organization already uses and leverage it within Zendesk. So now, your AI agents, search, and generative search can tap into your Dropbox knowledge.
What do I need to do?
You can create a Dropbox connection on any Zendesk Suite or Knowledge plan. For more information, see the following resources:
- Connecting Dropbox as an external knowledge source
- Connecting knowledge sources to power generative replies in agents
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.