Summary: ◀▼
You can connect Dropbox as an external knowledge source to sync content into your account for use across knowledge experiences. As a Knowledge admin, you choose top-level folders, and all supported files in those folders and subfolders sync over. You can add more connections, update content by changing files in Dropbox, and sync changes automatically or manually, with updates taking up to 24 hours.
You can connect Dropbox to your Zendesk account to make content available wherever external content is used. You must be a Knowledge admin to set up and manage external content connections.
Setting up a Dropbox connection
You can set up a Dropbox connection to connect and sync content from your Dropbox knowledge base.
When you set up a Dropbox connection, you select parent folders that reside in the root directory of your Dropbox knowledge base. When the connector syncs, all supported content within that parent folder (including subfolders and supported files) will sync to your Zendesk account.
You can sync as many parent folders as you like; however, you must create a new connection for each one. After you create a Dropbox connection, you can configure workflows to use this external content or manage the external knowledge connection.
- In Knowledge admin, click Manage articles
(
) in the sidebar. - Click External content > Connections.
- Under the Available sources section, click Connect on the Dropbox card.
- Click Continue.
- Log into Dropbox with a user account that has the correct permissions for content you want to sync to Zendesk.
- Select the Root folder that you want to sync to your Zendesk account, then
click Sync.
You can only select the top level folders in the root directory; you cannot select subfolders or individual files in the root directory. When you select a root folder, the sync automatically includes all subfolders and supported file types (docx, .xlsx, .html, and .md) in that folder.
When the sync is complete, the page shows a green Synced status for each synced folder. The number of Items reflects the files that you synced from the top level folder and all subfolders underneath it. For files to be synced to your Zendesk account, they must contain content.
Adding or removing content from your Dropbox connection
When you set up your Dropbox connector, you can create additional connections, with each connection containing a single root folder. All supported content within each root folder (subfolders and supported file types) is synced to the connection.
To add or remove content from a Dropbox connection, you can add or delete the content from your Dropbox knowledge base, then either wait for an automatic sync or manually sync your site. The new content item will be reflected in the Items number for the Dropbox connection on your Connections page.