Allowing agents to send audio messages

You can allow agents toinclude audio messagesin email and messaging ticket comments.

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Team, Professional, or Enterprise

You can allow agents to include audio messages in email and messaging ticket comments.

Note: This setting is on by default.

Consider the following when allowing agents to use audio messages:

• In email tickets, Web Widget conversations, and most social messaging channels, audio files are delivered to customers as links.
• In WhatsApp and Facebook Messenger, audio files can be played in the receiving channel’s UI.
• Audio comments can be up to five minutes long.

To allow agents to send audio messages

1. In Admin Center, click Objects and rules in the sidebar, then select Tickets > Settings.
2. Click Comment options for agents.
3. Select Allow agents to send audio messages. Deselect to prevent agents from sending audio messages.
4. Click Save.