Why aren't comments from Facebook posts being added to tickets? Follow

Question

Why aren't comments from Facebook posts being added?

Answer

The Facebook integration will only pull in comments from posts for one week. Any comments added to a post a week after its creation will not be added to the ticket.

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Comments

  • 0

    Is this still the case? 

     

    And if so, is there anyway to extend that one week threshold? 

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