How do I troubleshoot issues with my Facebook channel?

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  • Tyler Comfort

    My channel became unauthorized, and when I reauthorized it in the new admin portal, it just took me to an error page. 


    After removing and re-adding the account I'm still getting errors.


    I'm now filing a ticket about this but it seems like whatever used to work in the old admin portal no longer works in the new one.  

  • Dane
    Zendesk Engineering
    I noticed that the ticket you have submitted in now Closed. You can also try to remove the whole integration, reset your Facebook password and try again. If you are still experiencing the issue, please contact support directly and we'll look into it for you. 

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