Facebook private message didn't create a Zendesk ticket

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  • Aimee

    Could you please help me confirm the following information?
    I have 7 Facebook fan page, but just only one Facebook fan page private messages suddenly don't populate to a Zendesk ticket.
    Please help to confirm, thanks.

  • Sabra
    Zendesk Customer Care

    Hey Aimee,

    You may need to reauthorize Zendesk Support's access the Facebook page that is not creating tickets in Zendesk. The steps to reauthorize the connection can be found in this article.

    I will go ahead and create a ticket on your behalf so that we can confirm this resolves your issue, or we can investigate this issue further.


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