Question
When my customers post on a Facebook page linked with a Zendesk account, there is a delay of several minutes between the post and the ticket it creates. Why is this the case?
Answer
The process to create tickets from Facebook pages is done by polling the Facebook API to find all new posts since the last poll time. This polling typically happens every two minutes but it may take longer in certain situations dependent upon when the Facebook API returns that post or message in question.
0 Comments
Please sign in to leave a comment.