Why aren't new comments from Facebook posts or ads being added to tickets?

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  • Anais

    Is there an app we can add to Zendesk to get comments that are on standard posts older than 1 week? 

  • Christine Felicia
    Zendesk Engineering
    Hi Anais,

    Facebook limits how Pages can communicate publicly and privately with users. Currently, comments received after the first week are not added to the ticket and no new ticket is created. Unfortunately, there's no available app to bypass this limitation at this time.

    I found an existing feature request related to this posted here, I highly suggest that you upvote this post and leave a comment on the thread with your use case to share with our Product Managers. Thank you!

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