Buying Zendesk products

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6 Comments

  • Lloyd Grosse

    We want to buy "Reach" on Sell however the billing and account owner doesn't have a Sell licence (only a Support).  How do we do it?

    0
  • Beau P.
    Zendesk Customer Care

    Hello Lloyd,

    I've opened a ticket with your account executive on our sales team to assist further regarding your inquiry. You'll hear from them next via that ticket.

    Beau | Customer Advocate

    Ask our Zendesk Community

    0
  • Ronen Rayten

    Hi,

    I am having the same issue. I have upgraded my subscription to enterprise but it says it will be effective from June... that's when my current subscription ends.

    I want it be be immediate since the whole implementation depends on some features that are included in the enterprise package.

    Can someone please help???

    Ronen

    csadmin@montara.io

    0
  • Mau
    Hi Ronen,

    As per the article, there are a few times when a subscription update doesn't happen right away. These scenarios will trigger a pending subscription.
     
    A pending subscription means that you won’t see the changes to your account until your next billing cycle. If it is important that you see the changes go into effect sooner, contact your Account Representative for help.
    0
  • Scott West

    Hello

    I would like to change my Zendesk Subscription, downgrade the account by one agent, from 4 to 3 agents. 

    When I try reduce the agents by 1 agent - an error message in red appears, as follows;
    To reduce agents, contact Zendesk Customer Support.

    I have already disconnected the additional agent already.

    Can someone please help?

    Thanks

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hello Scott. You can Contact Zendesk Customer Support to help you with your issue. 

    0

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