Does Zendesk support Facebook Business Manager?
No, Facebook Business Manager isn't part of the Facebook integration with Zendesk. To pull in Facebook posts and private messages, integrate each Facebook page with your Support account individually.
- If you use the Zendesk Agent Workspace, see this article: Adding Facebook Messenger channels to the Zendesk Agent Workspace.
- If you use the standard agent interface, see this article: Setting up your public Facebook channel.
For articles about related issues or questions, see:
- My Facebook integration stopped working
- There is no option to add Instagram to my account
- I can't add my Facebook account to Zendesk
- How do I troubleshoot issues with my Facebook channel?