Error: No new Facebook Pages available for identity

Issue symptoms

When I try to add a Facebook page that I am an administrator to my Zendesk account, I receive this error message: No new Facebook Pages available for identity.

Resolution steps

This error message may appear when the owner of your account changes. To fix this issue, you need to do a full reauthorization of your Facebook page.

To fully reauthorize your Facebook page

1. On Facebook, go to the business integrations page to see the list of integrations connected to your Facebook account.
   

   

2. Under Zendesk, select Remove to delete this integration from Facebook.
   

   

3. Open an incognito or private browsing window in your browser, and complete the re-authorization steps again as outlined in this article: Reauthorizing the connection between Zendesk Support and your Facebook pages.

Additional resources

If you've received an email notification that your Facebook page needs to be reauthorized, follow the instructions in this article: My Facebook integration stopped working.

If you are unable to connect your Facebook account to Zendesk for the first time, see this article: I can't add my Facebook account to Zendesk.

Note: Zendesk is removing the legacy Social Messaging App on January 31, 2023. See the article on the removal of the social messaging app to determine if this change affects your account.