When I try to add a Facebook page that I am an administrator to my Zendesk account, I receive this error message: No new Facebook Pages available for identity.
This error message may appear when the owner of your account changes. To fix this issue, you need to do a full reauthorization of your Facebook page.
To fully reauthorize your Facebook page
- On Facebook, go to the business integrations page to see the list of integrations connected to your Facebook account.
- Under Zendesk, select Remove to delete this integration from Facebook.
- Open an incognito or private browsing window in your browser, and complete the re-authorization steps again as outlined in this article: Reauthorizing the connection between Zendesk Support and your Facebook pages.
If you are unable to connect your Facebook account to Zendesk for the first time, see this article: I can't add my Facebook account to Zendesk.