Issue symptoms
When I try to add a Facebook page that I am an administrator to my Zendesk account, I receive this error message: No new Facebook Pages available for identity.
Resolution steps
This error message may appear when the owner of your account changes. To fix this issue, you need to do a full reauthorization of your Facebook page.
To fully reauthorize your Facebook page
- On Facebook, login as your admin Facebook profile, and not the page > Settings & privacy > Settings.
- Go to Business integrations to see the list of integrations connected to your Facebook account.
- Next to Zendesk, select Remove to delete this integration from Facebook.
- Open an incognito or private browsing window in your browser, and complete the re-authorization steps again as outlined in this article: Reauthorizing the connection between Zendesk Support and your Facebook pages.
Additional resources
If you've received an email notification that your Facebook page needs to be reauthorized, follow the instructions in this article: My Facebook integration stopped working.
If you are unable to connect your Facebook account to Zendesk for the first time, see this article: I can't add my Facebook account to Zendesk.