You can prevent anonymous visitors from accessing your Help Center by requiring end-users to sign in. This is known as a restricted Help Center. Visitors will only see the sign-in page.
To restrict Help Center access to signed-in end-users
- In Guide, click the Settings () icon in the sidebar.
- Under Security, select Require sign in.
- Click Update.
You can restrict access of the help center to agents and managers or a specific user segment (see Setting view permissions for the Help Center).