Creating templates for the Knowledge Capture app

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  • Anne Kochanski

    Hi - I've added the KCTemplate label to several articles, but the icon to create an article in the KC app still does not appear. 

    Any advice? Thanks!

  • Nicole S.
    Zendesk Community Team

    Hi Anne -

    Have you already done the basics of clearing cache and cookies? That would be troubleshooting step #1. Let us know once you've done that if it's still not appearing, and we can dig into other potential causes.

  • Venkat Poornalingam

    Thanks for this wonderful article!

    How do I ensure that these KCTemplates are shown when some one adds Article from the Guide page instead of Knowledge Capture?



  • Clayton Bowen

    Just a thought, if the templates are not appearing, you may want to check if you tagged it exactly as shown in the instructions as it could be case sensitive.  for example, the tag kctemplate may not pull up if it is case sensitive.  Make sure it is KCTemaplate.  Do the same for the title as well.  You should then see the templates.  (hopefully this helps)

  • Venkat Poornalingam

    Thanks Clayton. This works good when I create an article from Knowledge Capture. Its only the Guide Page I have a problem. It looks like I have to add new *.hbs files to be added for this and it seems not as easy as KCTemplate.

  • Doug Overton

    I have the same problem as Venkat in the previous comment. The KCTemplate label works fine for creating articles from the Knowledge Capture App, but from the Guide page I do not have the option to apply a template, and my template is not listed under templates.

    So it must be tagged correctly otherwise it wouldn't show in the Knowledge Capture App template options. Please can you advise on how to fix this? thanks.

  • Katie Dougherty
    Zendesk Community Team

    Hi Doug Overton

    You are correct that in order to be presented with template options in the Knowledge Capture App, you will need to apply the KCTemplate label to the article. That being said, these templates are available only in the KC App, not the Guide pages. 

    I found a few relevant feedback posts in our Community where our Product Managers can review your suggestion and see upvotes from other Community Members.  Every time we get more feedback on a specific topic it helps our Product Team prioritize new feature releases!  See the following posts: Knowledge Article Templates and Article Body Templates


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