Creating templates for the Knowledge Capture app (Guide Professional and Enterprise)

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3 Comments

  • Anne Kochanski

    Hi - I've added the KCTemplate label to several articles, but the icon to create an article in the KC app still does not appear. 

    Any advice? Thanks!

    0
  • Nicole S.
    Zendesk Community Team

    Hi Anne -

    Have you already done the basics of clearing cache and cookies? That would be troubleshooting step #1. Let us know once you've done that if it's still not appearing, and we can dig into other potential causes.

    0
  • Venkat Poornalingam

    Thanks for this wonderful article!

    How do I ensure that these KCTemplates are shown when some one adds Article from the Guide page instead of Knowledge Capture?

    TIA

    Venkat

    0

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