Enabling private ticket creation Follow

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2 comments

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    Teena Luhadiya

    Hi, do private tickets included in Insights metrics for the user or organization? If yes, is there a way to exclude them using a filter? 

  • Avatar
    Daniel Yousaf

    Hi Teena,

    Yes, Insights metrics can see private tickets, and there are filters that can exclude private tickets from a report!  The filter "public comment" is "true" should exclude private tickets, as they have no public comments. If you have questions about a specific use case, please feel free to call or email our customer service team - they'll be able to assist further.

    Thanks for the question!

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