Web Widget resources

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  • David Lance
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    I am a contract technical writer. There is a functional and mostly complete - though seldom consulted - ProProfs knowledge base for our application. The development / operations / product teams have wisely requested a Zendesk Guide for customer self-service knowledge retrieval. They are attracted to Web Widget. They like the idea of a floating "Get help" launcher button at the lower right corner. They want the content displayed by this button to be context aware. They want it to display a list of suggested "How do I" articles when launched (that are relevant to where the user is in the app when they click it.)  So I understand I need to install Web Widget. (Done.) Do some basic configuration using the toggle switches. (Done.) Then I need to dig into the API and figure out how to set up the settings of the window.zESettings object. These will live inside a <script> element. I will create a unique <script> element for each page in the app. Engineering will then embed these unique <script> elements in the <head> element of each page in the app.

    Am I close? Do I have this right? What is the logical workflow from here?

    * https://developer.zendesk.com/embeddables/docs/widget/settings

     

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  • David Lance
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  • David Lance
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    I think I may find my answers here: https://support.zendesk.com/hc/en-us/articles/219796887

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  • Jupete Manitas
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    Thanks for writing, David!

    Glad to know that you were able to find answers there! Please let us know if you have any other questions.. Thanks!

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