Removing the Web Widget from your website or Help Center

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5 Comments

  • Jason
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    Our site is currently set up with the chat widget disabled. If I go to Admin --> Channels --> Widget, then I see all selections are set to off:

     

    But when I go to a web browser and log out (to test the user experience), I see there is still a chat widget enabled:

     

    I want to totally disable and remove this widget. How do I do this?

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  • Karen D Snyder
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    I can think of two more things to check:

    1. If you click the Setup tab in Admin --> Channels --> Widget, is Add to Help Center off?

    2. Have you removed the code from the web page as explained in https://support.zendesk.com/hc/en-us/articles/115009522787#topic_kf2_xcj_vz?

    1
  • Jason
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    Thanks, Karen. I checked the admin settings and found the widget is turned off:

     

    Since the widget is only showing up in our Help Center and not anywhere else, I'm guessing that this means I have some code somewhere that is causing this. I mean the code behind the Help Center. (I'm using the Copenhagen theme, by the way) But I cannot find anywhere in the code that includes this. Do you know of a way to do a text search of all the code?

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  • Karen D Snyder
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    Jason,

    If the Web Widget button is showing up on every part of the Help Center, the code for it is probably in document_head.hbs, and if it's just on some parts, then it's probably in the template corresponding to those pages.

    You can search the code, by exporting the theme, which creates a zipped folder. You can then extract the zipped folder to a folder that will contain all the theme files. In my case, the code is in a folder called Main, as shown below (the .git,.gitignore, and README.md are there because I use Git for source control, and the .vs is because I use Visual Studio):

    From there, it depends on what application you use to edit code. For Visual Studio, I right-click the Main folder and select Open in Visual Studio. Then in Visual Studio I can use Ctrl+Shift+F to search all the files.

    There are other code editors such as Sublime, or Visual Studio Code, that presumably have the same type of search function. You would right-click your folder and open it in the code editor, and then you should be able to search all the code..

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  • Jason
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    Thank you! I didn't realize you can export the source. 

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