In addition to the Suspended Tickets view, you can set up a suspended tickets notification email that is sent to specific email addresses.
In the Suspended Ticket Notifications section of the Tickets settings page, you can select the frequency and enter the email addresses that you want the notifications to be sent to.
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To set up suspended ticket notifications
- Click the Admin icon (
) in the sidebar, then select Tickets. - In the Suspended Ticket Notifications section you can select the frequency and enter the email addresses that you want the notifications to be sent to.
- Enter the email addresses you want the notifications sent to.
- Click Save tab.
If you later want to cancel these notifications, select Never.
You'll only receive the notification email if there are tickets in the suspended tickets queue.
2 Comments
Hi there. My suspended tickets notification is considered spam and ends up in my suspended tickets, which the defeats the purpose of the notification.
The notification is already a workaround since I'm not able to whitelist a transactional email sender, so most of our important emails end up in the suspended tickets folder. I know there's no solution to this problem, but is there a workaround for the workaround, i.e. a way to make the notification not end up in our suspended tickets folder? Thanks!
Hi Thorsteinn! Welcome to the Community!
Just to make sure that I'm understanding correctly, are you having your suspended ticket notifications forwarded back into Zendesk?
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