In addition to the Suspended Tickets view, you can set up a suspended tickets notification email that is sent to specific email addresses.
In the Suspended Ticket Notifications section of the Tickets settings page, you can select the frequency and enter the email addresses that you want the notifications to be sent to. The email notification contains details for all tickets that are currently in your suspended tickets queue including tickets that were included in previous notifications.
To set up suspended ticket notifications
- In Admin Center, click the Objects and rules icon () in the sidebar, then select Tickets > Settings.
- In the Suspended Ticket Notifications section, select the frequency and enter the email addresses that you want the notifications to be sent to.
- Enter the email addresses you want the notifications sent to.
- Click Save tab.
If you later want to cancel these notifications, select Never.
You'll only receive the notification email if there are tickets in the suspended tickets queue.