Setting up suspended ticket notifications

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2 Comments

  • Thorsteinn Sverrisson

    Hi there. My suspended tickets notification is considered spam and ends up in my suspended tickets, which the defeats the purpose of the notification.

    The notification is already a workaround since I'm not able to whitelist a transactional email sender, so most of our important emails end up in the suspended tickets folder. I know there's no solution to this problem, but is there a workaround for the workaround, i.e. a way to make the notification not end up in our suspended tickets folder? Thanks!

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  • Jessie - Community Manager

    Hi Thorsteinn! Welcome to the Community!

    Just to make sure that I'm understanding correctly, are you having your suspended ticket notifications forwarded back into Zendesk?

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