Using labels on your Help Center articles (Guide Professional) Follow

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5 comments

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    James Bednar

    Are there any specific restrictions with regards to tag length or content?  Minimum lengths, certain characters not accepted?

    Occasionally run into an issue where certain abbreviations aren't accepted when you click "Add as new label".

     

     

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    Nicole - Community Manager

    Hey James - 

    There aren't any specific restrictions; we did some testing internally with different characters and lengths down to a single character without problem. Can you provide us an example of what you're running into? 

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    Nicole - Community Manager

    Hey James - 

    I ran into this problem while testing something else related to labels earlier today. You have to make sure there's a space afterward. Try that and let me know if it solves the problem!

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    Tammy Nasu Salguero

    Regarding limiting the number of labels, how many labels are too many? We recently imported articles, and the article keywords were imported as labels, but perhaps this should not have been done.

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    Jennifer Rowe

    No, sorry Tammy. I asked the team the same question, but they said they haven't found a magic number for when it becomes too many.

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