Keyboard shortcuts for formatting knowledge base articles

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12 Comments

  • Jacob J Christensen
    Community Moderator

    Ahhh, shortcuts to headings, the next best thing to having the option in the wysiwyg editor itself.

    2
  • Rich Andersen

    Hi. I'm trying to find out if I can use (or create custom) keyboard shortcuts to insert other elements like call-outs, block-quotes, ordered lists, etc?

    The objective is to be able to insert elements without having to copy/paste html into the source code.

    1
  • Jessie Schutz
    Zendesk Team Member

    Hi Rich!

    It's not possible to create custom keyboard shortcuts in-product. In lieu of that, I'd recommend using a text expander app. I've been using aText for a long time; my only complaint is that you have to manually back up your stuff; if you don't and you have to reinstall you're stuck. There are many other options out there as well, so you can find something that will work for your team!

    0
  • Rich Andersen

    Thanks Jessie,

    That's a helpful tip that I hadn't considered. I tried a few chrome extensions and found Text Blaze to be the most useful (early days though).

    0
  • Jessie Schutz
    Zendesk Team Member

    Hi Rich! I'm glad you found it helpful!

    0
  • Melody Quinn

    If there a shortcut for indenting?

    2
  • Brett Bowser
    Zendesk Community Team

    Hey Melody,

    I did some digging on my end and it doesn't look like there's a keyboard shortcut available for indenting at this time.

    If this is something you're interested in, I encourage you to create a feedback post in our Guide Product Feedback forum for our Product Managers to review.

    Cheers :)

    0
  • Tejeev

    Is there a 'previous tab' shortcut?

    0
  • Matteo
    Zendesk Community Team

    Hello,

    Can you clarify the action you are performing while you'd need that shortcut?

    The title says "Keyboard shortcuts for formatting knowledge base articles", so if you are in the article editor environment, it is not possible, I just want to make sure we are on the same page.

    Thanks!

    0
  • Harrison Hopkins

    It would be extremely helpful to also have shortcuts for bulleted/indented lists. A lot of our articles are steps-based, with various nestings of ol/ul lists, and being able to quickly set one versus the other would be very handy.

    3
  • Ryan Mumby

    2nding Harrison Hopkins comment, bullets are EVERYWHERE in our our help centers and not having a keyboard shortcut is extremely time consuming.

    1
  • Dave Dyson
    Zendesk Community Team

    Hi Harrison Hopkins and Ryan Mumby -

    Thanks for this feedback - would one of you mind posting this to the Guide Feedback section in our Community, and the other can add vote it up and add a comment? Feedback on Guide

    Here's how to create a product feedback post that will have the most impact: Product feedback guidelines & how to write a good feedback post

    Knowing specifics about how often this is an issue and how much of your agents' time is consumed working around it gives us a better idea of the impact. Thanks!

    0

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