Best practices: Training Answer Bot to find the right articles more easily

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  • Matt Petersen

    I would like to learn more about how the "Improve" option in the agent interface works. In my testing it doesn't seem to have any effect on the articles that Answer Bot suggests - even after marking an article as off-topic for a particular question, Answer Bot will suggest the same article again after re-submitting that question. 

    Does an article have to be marked as off-topic a certain number of times for Answer Bot to stop suggesting it for similar requests? Or is there a more effective way of "teaching" Answer Bot not to suggest these articles (aside from manually limiting results via labels and triggers)?

  • Keran McKenzie

    Something that would be super helpful in training Answer Bot is when I click Improve Answers, don't just let me "remove" answers, let me find and mark the correct articles

    We have a heap of articles that, for whatever reason, Answer Bot is just ignoring. We don't have the time and resources to go an re-write all these - but we do have the 30 seconds it would take to find the 2 or 3 recommended articles that Answer Bot should be using.

  • Nicole - Community Manager

    Hi Keran - 

    Thanks for that feedback; I've flagged it for the corresponding product manager to read. 

    You may also be interested in reading his response to a similar request in this thread in the product feedback topic: 

    Telling Answer Bot which articles should be recommended



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