Analyzing your Answer Bot Activity Follow

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2 comments

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    Ozan Can Köseley

    If user clicks on Answer Bot offered article but doesn't select whether the article helped or not. In this case, how do you consider that? Is it still resolved case? What is the rule here?

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    Geoff Williams

    I'm curious about historical records. Can Gooddata be used to generate custom reports that target specifically tickets that have received an answer bot response, or have been solved using answer bot month over month. Or is reporting on answer bot specifically limited to insights?

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