Wordpress: Setting up single sign-on (SSO) for WordPress

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8 Comments

  • Paul Middleton

    Hi there,

    I don't want to use SSO, but I do want comments made on our Wordpress to appear as tickets in Zendesk (like Facebook posts), and the ability to respond to those (either directly or via a new comment on the page). Is that possible?

    The people making comments are not required to log in, but the comments are subject to editorial approval (in case that makes a difference).

    We also have the web widget installed and working on the WP site.

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  • Andrew J
    Community Moderator

    @Paul - I believe zapier.com can do this. Not sure about all the detail and how you want to use it.

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  • Jessie Schutz
    Zendesk team member

    Hi Paul!

    Have you had a chance to take a look at our WordPress Integration? I'm not certain that WordPress comments will automatically create tickets, but you can definitely do so manually. Unfortunately I haven't been able to do any testing on it so I can't give more detailed answers to your specific questions, but it might be worth looking into if you haven't done so already.

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  • Jorge Henrique De Oliveira

    In the web form is possible have the email field  automatically filled for authenticated users?

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  • Enrique G. Albamonte

    Hi Jorge,

    You can definitely do that by using the script zE.identify in our API. I encourage you to have a look at the following link which provides all the information you'll need: 

    Web Widget API

    Regards,

    Enrique

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  • Jorge Henrique De Oliveira

    @Enrique,

    Thanks for the tip!

    Sorry, I'm beginner :( my integration is done by the plugin for Wordpress, I can make this change in the plugin configuration?

    Thank you!

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  • Dan Olson

    We use this method for single sign-on to our Wordpress site. Is this method affected at all by the new security advisory issued today? If so, what changes do we need to make? Thanks in advance...

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  • David Gillespie
    Zendesk Product Manager

    Hi Dan,

    We have advised all customers using SSO to verify the identity of your administrators, agents, and end users to ensure that only verified users have access to your Zendesk Support account or to your Help Center. 

    If your Wordpress site doesn't enforce verification, we'd recommend installing a plugin on your Wordpress site that will enable this (see list of available plugins here) or turn off SSO.

    Thanks,

    David

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