Using the Zendesk Support for Jira integration

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364 Comments

  • Frédéric

    Hello,

    I wish an internal ticket could be added automatically on the Zendesk Ticket when a jira ticket is created.

    Anyone have an advice how to setup such action?

    Thanks!

     

     

    0
  • Henri Pakola

    Is there a reason why the ’copy fields from this ticket’ button copies the latest comment rather than the description? 

    0
  • Ilia Kassianenko

    Hi Yuri,

    I am struggling to find documentation on how to pull company information from a Zendesk ticket into Jira ?

     

    ilia

    0
  • David Gillespie
    Zendesk Product Manager

    Hi Frederic - unfortunately this isn't possible in the current integration

    Hi Henri Pakola - this was deliberately designed this way because the majority of customers were using the latest comment. 

    Hi Ilia Kassianenko - what sort of information are you trying to pull? Is it in a custom field on the ticket or somewhere else?

    0

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