Using the Zendesk Support for Jira integration

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  • Frédéric


    I wish an internal ticket could be added automatically on the Zendesk Ticket when a jira ticket is created.

    Anyone have an advice how to setup such action?




  • Henri Pakola

    Is there a reason why the ’copy fields from this ticket’ button copies the latest comment rather than the description? 

  • Ilia Kassianenko

    Hi Yuri,

    I am struggling to find documentation on how to pull company information from a Zendesk ticket into Jira ?



  • David Gillespie
    Zendesk Product Manager

    Hi Frederic - unfortunately this isn't possible in the current integration

    Hi Henri Pakola - this was deliberately designed this way because the majority of customers were using the latest comment. 

    Hi Ilia Kassianenko - what sort of information are you trying to pull? Is it in a custom field on the ticket or somewhere else?

  • Yaniv Dayan

    "Adding a comment to linked Zendesk Support tickets from a Jira issue" - Seems like it is not possible to add a comment from Jira if the ticket is closed (a Ticket becomes closed after 28 days of Solved).

    Any way to bypass it or force Jira to create a Follow-Up ticket?




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