Presenting ticket forms to end users (Professional add-on and Enterprise)

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61 Comments

  • Dan Ross
    Comment actions Permalink

    Hey Jennifer

    Try adding this to your new_request_page.hdbs template:

    <script>
    $('.form-field.request_custom_fields_YOURCUSTOMFIELDIDHERE').prepend('HTML formatted text here');
    </script>

    This will put text in front of a custom field on your ticket submission form. You should be able to format the text with HTML. You could also use .append instead of .prepend to put the text after the field.

    Lastly, you could use Dynamic Content placeholders to keep your code a bit cleaner in the template and add support for different languages. 

     

    Hope that helps!

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